FAQs: Springfield Card Account
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FAQs: Springfield Card Account
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Meal Plans
Campus Cash
Value Cards
Can I use my i-card with a meal plan and/or Campus Cash debit account, or do I get a separate card for my accounts?You can have multiple accounts on your i-card, including meal plans and Campus Cash.
How do I add money to my meal plan account, and how much can I add?You can add money to your meal plan or Campus Cash debit account at the Springfield ID Center, the Bursar Office, or online from the "My Cash Account" option on the i-card Web site. The Bursar Office accepts cash, checks, and credit cards. The ID Center accepts cash (exact change only) and checks. Online, only credit cards are accepted. You can also add value to your Campus Cash or meal plan accounts at the Value Transfer Stations located at:
These machines accept cash only--both old and new $1, $5, $10, and $20 bills. They do not accept $2 bills. Funds are available a few minutes after you deposit them. At any given time, you can have up to $1,300 in each of your accounts.
How do I check my balance or get an account or meal plan statement?Balances
Campus Cash balances are available
Statements If my card is lost, stolen, or damaged, what happens to the funds in my account?Funds in online accounts on lost, stolen, or damaged i-cards are automatically transferred to your new i-card when you replace the old one. You may be liable for a portion of the funds resulting from unauthorized use of your lost or stolen i-card. Funds on lost, stolen, or damaged value cards cannot be recovered and are not refunded.
If my card is lost or stolen, what am I liable for?Online account funds can be frozen when you report your lost or stolen ID card to the ID Center. It is important to contact the ID Center immediately if your i-card is misplaced so that it can be deactivated. To report a lost or stolen i-card, call 217-206-7718, any time 24 hours a day, 7 days a week. An i-card reported lost or stolen will be deactivated so that purchases cannot be made with that i-card. To reactivate your i-card, visit the ID Center during regular office hours and bring your card with you. No i-card will be reactivated over the phone. We cannot reactivate an old i-card if a new i-card has been issued. If you recover your old card after receiving a new one, destroy the old card.
What meal plans can I put on my card?You can put any residential meal plan on your i-card, as long as you meet the criteria for the plan. Residential meal plans are mandatory for Lincoln Residence Hall residents. Apartment residents may participate in a residential plan. Terms and conditions for meal plans are available on this website. For dining and vending, funds are deducted from your residential meal plan; if the balance is low and you have a Campus Cash debit account, funds are then deducted from your Campus Cash account. Campus Cash purchases are subject to sales tax.
How do I open a residential meal plan account?To start a residential meal plan, complete a Food Service meal plan contract in the ID Center or Housing and pay the meal plan cost. View Meal Plan Form.
When does my meal plan expire?Residential meal plans expire at the end of the academic year, after graduation, assuming that you maintain registration for classes and on-campus residence through the academic year. Summer meal plans expire at the end of the summer term.
What if I buy a meal plan and then leave the University?If you leave the University, your i-card will become inactive after a year, and you will no longer be able to use it to access your meal plan account. Most individuals choose to request a refund of remaining meal plan funds upon leaving the University. View the Campus Cash Refund Form. View the Dining Dollars Refund Form.
Can I cancel my meal plan and/or get a refund?To cancel a meal plan, go to the ID Center or the Housing Office and fill out a Request for Refund form. Your request must include the reason for the request, as well as all appropriate supporting documentation. Refunds for unused residential meal plan funds are granted only under the following conditions:
If approved, your residential meal plan refund will be based on the original cash value placed in the account, minus the value of all previous purchases charged to the account. No refund is made if the value remaining following such calculation is less than $5. Refunds are made to the cardholder's student account.
What are the terms and conditions for my meal plan(s)?View the Residential meal plan terms and conditions or the Scholarship (nonresidential) meal plan terms and conditions. For more information, contact the Springfield ID Center.
What is a Campus Cash debit account?Campus Cash is the Springfield campus i-card-linked debit account that students and staff can use at the following campus locations:
Campus Cash debit accounts are separate from residential meal plan accounts but are accessed with the same i-card. For dining and vending, funds are deducted from your residential meal plan account first; if the balance is low, funds are then deducted from your Campus Cash account. Campus Cash purchases are subject to sales tax. Follett's UIS Bookstore now accepts Campus Cash as a form of payment, when you present your photo i-card. Campus Cash accounts on non-photo i-cards will not be accepted at Follett's UIS Bookstore as a form of payment. The terms and conditions for Campus Cash debit accounts are available at this website. For more information on Campus Cash accounts and i-cards, contact the ID Center.
How do I open a Campus Cash debit account?It’s simple: just read the terms and conditions for Campus Cash debit account and deposit funds on your i-card.
How do I add money to my Campus Cash account, and how much can I add?You can add money to your meal plan or Campus Cash debit account at the Springfield ID Center, the Bursar Office, or online from the "My Cash Account" option on the i-card Web site. The Bursar Office accepts cash, checks, and credit cards. The ID Center accepts cash (exact change only) and checks. Online, only credit cards are accepted. You can also add value to your Campus Cash or meal plan accounts or at the Value Transfer Stations (VTS) located at
These machines accept cash only. They accept old and new $1, $5, $10, and $20 bills. They do not accept $2 bills. Funds are available a few minutes after you deposit them. At any given time, you can have up to $1,300 in each of your accounts.
When does my Campus Cash debit account expire?A Campus Cash debit account does not expire. Funds carry over from semester to semester and academic year to academic year. If an account has a positive balance and there has been no activity for 12 months, then the account is considered inactive, and a monthly inactive account maintenance fee of $5 is assessed against it until one of the following occurs:
If you leave the University, your i-card becomes inactive, and you can no longer use it to access your Campus Cash account. You may request a refund of unused funds, although any outstanding balance on your student account is deducted from the refund amount.
Can I get a refund at the end of the academic year or if I leave the University?You may request a refund at the end of the academic year, when you graduate, or when you leave the University. To request a refund, fill out the Refund Request form available at the ID Center or the Bursar Office. Turn the form in at the ID Center. If you are a student, Campus Cash refunds are transferred to your student account to cover any outstanding balances. The remaining credit balance, if any, is sent to your permanent address of record.
What are the Campus Cash terms and conditions?View the Campus Cash Terms and Conditions. For more information, contact the Springfield ID Center.
What are value cards and how are they different from i-cards?Value cards are non-photo cards intended for use by visitors to campus who are not eligible for i-cards. Value cards can be purchased for $1 at the Campus Value Transfer Stations in PAC, SLB, HSB, UHB, LRH, or the Brookens Library. You can deposit funds on a value card to use on campus for copying, printing, laundry (in LRH), vending, and dining purchases in the Food Emporium, LRH Café, and the Student Center Snack Bar. Value cards do not provide access to any campus facilities and are not considered to be University ID cards.
Where can I get a value card?Value cards can be purchased for $1 at the Campus Value Transfer Stations in PAC, SLB, HSB, UHB, LRH, or the Brookens Library. Value cards are dispensed with a zero balance. To activate the account, you must make a deposit.
How do I add money to a value card and how much can I add?You can add funds to your value card at the Value Transfer Stations located at
These machines accept cash only—both old and new $1, $5, $10, and $20 bills. They do not accept $2 bills. Funds are available a few minutes after you deposit them. You can have up to $1300 in your value card account at any given time. However, you are strongly encouraged to keep the amount as low as possible, since unused funds from a lost or stolen value card cannot be returned or credited to you. Also, when you no longer need the card, value card funds are not refunded and cannot be transferred to another value card or to an i-card.
When does my value card expire?Value cards do not expire, but if a value card account is inactive for 12 months, the account is deactivated. For a deactivated account with a positive balance, a monthly inactive account maintenance fee of $5 is assessed until the account is returned to active status or the balance reaches $0.
What happens to my value card and any funds left on it when I no longer need the card?Value card holders should use up all funds on their cards. No refunds are given for value cards. Funds cannot be transferred from one value card account to another or from a value card account to an i-card-linked account.
What are the terms and conditions for value cards?The Campus Cash Terms and Conditions also apply to value card transactions and usage. See the Campus Cash Terms and Conditions.
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